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Title: Amazon Customer Service Associate - PWD
Location – WFO – any Amazon Loc & rest WFH
Job Description
An Amazon Customer Service Associate is vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Compensation Range: 2.02 – 4.38 LPA
Additional Benefits Offered Excluding the package:
Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
Internet Allowance - INR 1250/month i.e. INR 15000/- PA
Health insurance benefits up to INR 5.0 Lacs
Night Shift Allowance - INR 150/shift
Overtime Allowance as per business requirement.
Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Knowledge and Skills Required Communication Skills:
Excellent communication skills (written and verbal) for Voice/ Chat role
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Qualifications Required
Any graduate/ PG is eligible to apply.
Hiring Zones: Delhi NCR, Telangana, Andhra Pradesh, Maharashtra, Tamil Nadu, Uttar Pradesh, Punjab, West Bengal, Rajasthan, Karnataka & Madhya Pradesh
Other Details
- Keywords: .
Bangalore
Customer Service Associate -_PWD-WFO/WFH
1.0 yrs - 3.0 yrs
INR 2.00 lacs - 5.50 lacs
