Job Summary:
JOB DESCRIPTION Customer Care Specialist - Polish speaking
Location: Warsaw
Division: Ticketing
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Line Manager: Operations Manager, Patrycja Lepiarz
Contract Terms: 3 months’ probation period, if successful – fixed term employee contract for 1 year
THE TEAM
Ticketmaster Poland provides ticketing services to major polish promoters and event organizers. We are constantly growing, which is why we are looking for an Event Creation Specialist. After a break due to Coronavirus, concerts and other artistic and sporting events returned with renewed vigour. If you are passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping thousands of fans in Poland experience it, we want you in our team.
THE JOB
As a Customer Service Specialist, you will be responsible for day-to-day email and telephone contact with fans who have purchased tickets to the biggest events in Poland. You will work in particular with the operations and marketing departments and will strive to ensure a smooth flow of information between these departments. You will become part of a team that, in addition to office work, travels to concerts and other events to support both fans and the event organizers on site.
WHAT YOU WILL BE DOING
- Comprehensive email and telephone customer service for order processing,
- shipment of tickets and correspondence to customers, daily monitoring of orders and related payments
- Handling the complaints process with customers and suppliers,
- Regular quality control of orders to ensure their completeness and correctness
- Monitoring and analysis of the quality of customer service
- Archiving of documents related to order processing and all necessary documents related to the functioning of the department
- Cooperation and coordination of information flow with other departments in the company
- Building positive relationships with customers,
- Contact with companies cooperating with the Company, (suppliers of goods and services)
- Introducing new innovative services and products. Initiating, creating and implementing new ideas and solutions based on customer needs
- Monitoring stock levels, reporting stock shortages to the supervisor in a timely manner, placing orders. Ensuring the smooth operation of the supply chain of required items
- Reporting to the supervisor and to customers according to their requirements
- Carrying out other work assigned by the Employer
- If necessary, you will be on site at events and take care of the concerns of our customers (clearing point, box office, guest list)
- Business travel
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Experience working on a similar position
- Experience of working with Clients/Customers and establishing relations
- Good knowledge of spoken and written English – a must
- Good knowledge of MS Office
YOU (BEHAVIOURAL SKILLS)
- Teamwork – work with Customers and Clients, partners and Ticketmaster team to ensure cohesive and inclusive collaboration
- Calm – you should be able to work calmly and rationally under pressure and have great organizational skills
- Communication – must be clear in your communication, both internally and to Clients
- Flexible – you must be flexible in your working approach and in your working hours,
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation,
