infeurope is looking for a Customer Support Agent for an International Organisation in the heart of Munich
Start date: ASAP
Your profile:
Ideally fluent in English and German, French is considered an advantage
Ability to work in a complex customer service environment
Excellent communication skills Organizational and problem-solving skills
You are a team player and enjoy working in an international, cross-functional and diverse team
IT affinity
Ability to prioritize and perform effectively in a highly dynamic work environment
Preferably with experience, and passionate about customer care (inbound)
Your tasks:
Independent written correspondence with international customers (bilingual: German, English)
Receiving and handling customer enquiries via phone and processing or forwarding them to the relevant departments
Continuous training regarding the very complex regulations, procedures, assignment pools and tools
Data management and data maintenance in several complex databases and CRM/CSM systems
Support in complaint management and analysis of customer sentiment/feedback
Providing customer support with regard to technical IT enquiries including troubleshooting and guidance for access issues, application configuration, browser issues, software installations, assignment of permission rights.
Technical support in the event of error messages due to incorrect computer settings or outdated software/browser)
Fast grasp of processes, procedures and analytics
What you can expect:
Customer Care for a renowned international institution
Interesting tasks requiring constant training
Professional customers
Opportunity to work with a great team in a dynamic and international environment
Various opportunities to participate in internal trainings and upskilling
Beautiful, spacious office located in central Munich Regular team events
If you are interested please send your CV to jobs@infeurope.lu
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