ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in ASSA ABLOY Global Solutions for a Spanish/English-Speaking Customer Service Representative.
Part of Global Solutions, Global Solutions provides complete access solutions to specific industry verticals, such as hotels and elderly care.
Your Role in Keeping the Future in Safe Hands…
As the Customer Service Representative for the Global solutions division of ASSA ABLOY, you will have the opportunity to help our customers operate correctly with our HMobile applications by offering them an efficient, accurate and professional service.
Reporting to our CTO, you will be responsible for communicate with our customers via email, chat or phone, and use ticket and issue tracking tools, as well as other technical tools, to investigate the various cases and communicate and/or implement the most effective solutions.
What you will do…
- Develop intensive knowledge around the HMobile product.
- Establish communications in English or Spanish through any of the communication channels used by Hmobile division, orally and/or in writing with our customers.
- Maintain the satisfaction of our customers by offering them an efficient, accurate and professional service.
- Be a flexible and action-oriented problem solver, in order to help our customers operate correctly with our applications.
- Communicate with our customers via email, chat or phone, to solve the incidents reported in the use of our applications.
What we expect of you…
- Communication skills, both oral and written, in English and Spanish, empathetic to the client and able to listen to the client's position and convey knowledge and solutions in a way that the client is able to understand and implement. Patience and control of the situation are essential.
- The ability to be a flexible and action-oriented problem solver, in order to help our customers operate correctly with our applications.
- Experience working with ticket and task management tools will be valued.
- Knowledge of the hotel sector will be highly regarded.
- Education: Middle grade, skill in the use of computer systems.
Demonstrated ability for teamwork and communication with the customer and able to work methodically, systematically, and in an organized manner.
What you can expect from us…
- Generous and competitive total rewards package.
- Comprehensive and career-development resources to expand your skills and maximise your potential.
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.
- Sending of a complete computer system (laptop, webcam, keyboard, mouse, monitor and headset) to perform the job.
- 100% remote work, permanent full-time contract (40 hours per week)
- Immediate incorporation
Application
You can submit your application by clicking ‘ Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.
About Us
Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
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