Customer Success - Internship [Netherlands]


 

Please note, we are not at liberty to relocate for this position. We cannot process your application if you are not Dutch-speaking and NL based.


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Zivver helps over 5,000 organizations internationally to secure the digital communication of sensitive information. We ensure that medical files, exam results or legal documents are not sent to the wrong person and kept safe in transit. In the Netherlands, we work with organizations such as the Ministry of Justice and Security, Achmea, Gemeente Utrecht, and many more. We're listed as the fastest-growing B2B SaaS company and one of the top 10 startups in the Netherlands. We currently have a team of 150 people from over 30 nationalities!


Your impact

Zivver is growing rapidly, as many customers start using Zivver every day. As a Customer Success Intern, most of your work is dedicated to supporting the implementation team in this hyper-growth stage. This support consists of a combination of short-term activities (providing training to end-users and designing customized instruction materials for new product functionalities) and strategic initiatives to improve the quality and efficiency of our services. You will learn a lot about building customer relationships, software implementations, and how a B2B technology scale-up business is organized. You will be an integral part of our Customer Success team, who are happy to support your personal growth and share their knowledge and experience in project management and software implementations with you.


What makes you suitable for this role?


  • You have an interest in technology and want to experience what working at a fast-growing company (scale-up) is like;

  • You like to work on a variety of projects with different people and take real ownership over parts of the work;

  • You’re a quick learner, proactive, and know how to organize your work in a structured way in order to get things done;

  • You are an excellent communicator and enthusiastic about joining customer meetings;

  • You’re proficient in Dutch and English (both spoken and written)

  • You are eager to learn, open-minded, and not afraid to ask questions to colleagues or clients.


Benefits

  • An exciting, fast-growing, energetic environment, where you can be your authentic self

  • An international diverse team with over 32 nationalities

  • HQ in Amsterdam where you’re able to work a few days a week & full home office support to make sure you’re all set

  • You are a current student or recent graduate with at least a bachelor’s degree.

  • Starting date: September 2023 (exact date can be discussed)

  • 5 or 6 month internship

  • You are located in the Netherlands and able to work from our Amsterdam office for 2 days a week.


If you’re still reading and excited about this role, we welcome your application, even if you think you don’t meet all the requirements. We understand that no candidate is perfect, and would love to hear your story. Keen to learn a bit more? Keep reading.


About Zivver

We see a world experiencing the hyper-acceleration of digital transformation, regulatory reforms, and hybrid work. Our mission is to enable organizations of all sizes with the Next Generation of Secure Digital Communication that is Effortless, Smart, and Secure. Empowering enterprises and employees to work with maximum security and effectiveness with minimal disruption, whilst adhering to best practices around the sharing of sensitive information and data.

Zivver is currently used by over 6,000 organizations internationally and prevents circa 10,000 data breaches a month. These organizations all operate in highly complex and regulated sectors such as manufacturing, retail, healthcare, financial services, central and local government, and the legal industry.

Zivver is listed by Gartner as one of five global representative vendors on email data protection and mentioned as a leader in fulfilling the privacy needs of organizations when sending highly confidential information via outbound email in Omdia’s 2020 Market Radar. Zivver has over 150 employees and to date has raised more than $40 million from known venture capital funds DN Capital, henQ capital, Dawn Capital and SmartFin.

Keen to get a feeling of what life at Zivver will be about? Have a look and follow us via Life_at_zivver!

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