Assigns tasks to Team Leads, guide them in achieving targets, and report to the Shift Director.
Ø Calls in replacements in the event of an employee call-in or no-show.
Ø Time to time visits of Zoom Classrooms.
Ø Addresses and resolves customer inquiries and complaints.
Ø Promotes specials, sales, and new products or services when relevant.
Ø Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to Higher level management.
Ø Adheres to and enforces company policies and guidelines.
Ø Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
Ø Assists in interviewing applicants for open positions.
Ø Oversees employee training sessions.
Ø Works with HR to process new employee paperwork.
Ø Motivate staff to meet individual and team goals for sales and customer satisfaction
Ø Lead new hire orientation
Job Type: Full-time
Salary: Rs40,000.00 - Rs45,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
