As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
Responsibilities:
- Take over the customer once the order has been placed and guide them through the delivery process
- Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
- Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
- Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process
- Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
- Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
- Ensure that all required documentation is completed accurately and on time
- Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
- Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
- Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
- Conduct vehicle handovers and
- Meet or exceed delivery targets and performance metrics
General duties:
- Operate with a flexible mindset to support sales and delivery needs across the team
- Ensure that customer details and all actions are accurately tracked and updated in our internal systems
- Execute on and share best practices with and across your Tesla location
- Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
- In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
- Manage any additional duties to support wider business requirements
Requirements:
- Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
- Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
- Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
- Ability to explain complex topics to customers in simple terms
- Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
- Ability to work independently and as part of a team
- Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
At Tesla, we believe that the delivery experience is an essential part of the customer journey, and that every customer deserves a frictionless and exceptional experience when taking delivery of their Tesla vehicle. As a Delivery Advisor, you will play a critical role in ensuring that customers have a positive experience when taking delivery of their Tesla, and that they are fully satisfied with their purchase. If you are passionate about operations, problem-solving, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
